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Update on DdDPoS 1st September
The following will be implemented on the PoS System

DdDPOS version 1.9.4.0.

FIX: Receipt issue after printing CustomCash
FIX: Remove border around the main window
FIX: Size and location on ButtomStatus bar
NEW: Added AKILIUT Card from Grønlandsbanken for Nets Terminal

NEW: New Option for GermanBankingAutoDetectCardType

Issue with the DdD Servers

24-06-2020 19:00

The server issue looks to be solved but we will monitor it closely during this evening.

24-06-2020 17:00

We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm

Update of DdD Database

IMPORTANT

May 26th, 2020

The time for this update is now moved to Sunday 31th May from 19:00 – 20:00 (CET)

May 26th, 2020

Our hosting center needs to do maintenance of the DdD database.
This will be done on Tuesday May 26th from 19:00  to 20:00  (CET).
The maintenance will affect most of our systems until finished. Operations are expected to be normalized no later than 20:00.
We apologize to the affected customers for any inconvenience this has caused.

Issue with Batch jobs

May 26 2020

We seem to have had a problem with the connections to the Oracle database at around 08:33 this morning.

The connections have been restored. However, some batch-tasks that were running at that time have been interrupted.

This can mean that reports that have been ordered in DdD Backoffice will have to be reordered.

All is restored and is working again

API now running again

May 20th, 2020

We have fixed the issues and API is now responding as it should.

We once again apologize to the affected customers for any inconvenience this has caused.

API down

May 20th, 2020

We are still working on the issue with API.

We apologize to the affected customers for any inconvenience this has caused.

The next update on this issue will be May 20th, 2020, at 14:00

Unfortunately, we are experiencing issues with our API.

Our development department is working on it.

We apologize to the affected customers for any inconvenience this has caused.

The next update on this issue will be May 20th, 2020, at 10:00

 

 

Release on POS system 

February 25th, 2020

On the 3rd of March 2020, we will have a release on the POS system.

Public API:

  • Loyalty2Member bug fix
  • Gift card Certificate bug fix

Issue with DdDPOS and card terminal

February 18th, 2020 09:45

We have updated the system during the night.
And unfortunately, it has caused problems with the connection between the POS and the card terminal.
We are working on releasing a fix ASAP.

The next update on this issue will be February 18th, 2020, at 12:00PM

February 18th, 2020 15:45

This has been solved.

 

Release on POS system and API

February 18th, 2020

  • NEW. Integration with CustomCash TAX FREE refund
  • FIX. Flashing Customer Screen
  • FIX. Stores created with duplicates

 

Issue with slow registres solved

February 3rd, 2020 13:50

The tests that we had during the weekend has been concluded.

The outcome is that the servers are now performing better than previous, so the issue with slow registres is solved.

We apologize to the previous affected customers for any inconvenience this has caused.

Ongoing issues with slow registres

February 3rd, 2020 10:00

We have tested the system during the weekend.

We will now be analyzing the outcome of the test, to prepare the needed fix for our server issue.

All tests will be done out off business hours, to minimize a potential impact on the registres, you shall therefore not experience any interference on the daily work.

We apologize to the affected customers for any inconvenience this has caused.

The next update on this issue will be February 3rd, 2020, at 15:00

January 31st, 2020 – 10:00

We have currently not been able to make a fix to the issue we identified, regarding the processes used by the POS systems for communication are not working optimally.

This especially burdens our Web004 and Web007.

We apologize to the affected customers for any inconvenience this has caused.

 

January 30th, 2020 – 15:00

Unfortunately, we are still having issues with slow registres.

We are working on a solution and a bug fix will be rolled out asap.

We do apologize for any inconvenience caused by this issue.

 

 

 

 

Item move issue solved

January 31st, 2020, 15:00

We have fixed the issues in DdDAdmin regarding the Item move issue.

If you are still experiencing issues from before this fix today, please call us at +45 7011 9100 or e-mail us at help@dddretail.com

We do apologize for any inconvenience caused by this issue.

Issues with item transfers and slow registers

January 28th, 2020

We are currently experiencing challenges with moving goods between stores. Some of the shops may disappear while others are still there. You can fix the issue in DdD Admin. If you need help, feel free to contact us on the support hotline.

We have identified that some of the processes used by the POS systems for communication do not work optimally.
This especially burdens our Web004 and Web007.
We are currently doing everything we can to optimize these processes so that the servers can get back to the normal workload.

Release on POS system and API

January 21st, 2020

Public API:

  • Gift card Certificate bug fix

DdDPOS:

  • Fix: No check for open drawer under Sale to Employee / Personal Transfer in Norway
  • Fix: Calculation of Loyalty Bonus payment on return receipt
  • Fix: Printing Exchangereceipt with English setup with period as decimal point
  • Fix: Missing Error Message if Entering a wrong Customer Number

 

 

Issues with API and DdD Backoffice

January 3rd, 2020

We are experiencing slow response time from our servers, which has an impact on API and POS.

We are working on a fix asap.

 

 

 

 

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An issue with the DdD Servers

24-06-2020

We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm

 


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